Your Privacy Matters to Us

ARKowners (operating as ARK Local Home Services, LLC) is a Sarasota-based contractor matching service that connects homeowners with vetted local contractors. Our website is located at arklocalhomeservices.com. References to "we," "us," or "our" in this policy refer to ARK Local Home Services, LLC.

When you submit a project request or create an account, we collect the following information:

• Contact information — your first and last name and email address
• Project details — the type of work, description, timeline preference, and your Sarasota-area community
• Account credentials — if you create a member account, we store your email and a securely hashed (bcrypt) password. We never store your password in plain text.
• Usage data — standard web analytics such as pages visited and session duration, collected in aggregate and not linked to your identity

We do not collect payment card numbers, Social Security numbers, or government-issued ID numbers through this website.

We use the information you provide exclusively to:

• Match you with one vetted contractor from our network who is qualified for your specific project
• Contact you to confirm your project details and coordinate the contractor introduction
• Send you transactional emails (project confirmation, contractor match notification, password reset)
• Improve our matching process and service quality

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your contact details are shared only with the single vetted contractor we match you with, and only for the purpose of completing your project.

When you submit a project, your information is shared with one contractor only — the vetted professional we select for your job. Unlike lead-generation marketplaces that sell your information to multiple contractors, we match you with a single pro and do not distribute your contact details to anyone else. You will not receive unsolicited calls or emails from contractors you did not request.

We retain your project submission data for up to 24 months to help us improve our service and resolve any disputes. Account information is retained for as long as your account is active. You may request deletion of your data at any time by emailing [email protected].

Our website uses minimal cookies necessary for site functionality (session management) and anonymous analytics to understand how visitors use the site. We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings, though some site features may not function correctly.

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (note: we do not sell personal information)
• Not be discriminated against for exercising your privacy rights

To exercise any of these rights, contact us at [email protected].

We take the security of your information seriously. Passwords are hashed using bcrypt before storage. All data is transmitted over HTTPS. Access to project submissions is restricted to authorized ARKowners team members only. While no system is perfectly secure, we follow industry-standard practices to protect your data.

Our service is intended for homeowners aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our site, please contact us immediately at [email protected].

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the site after changes constitutes acceptance of the updated policy. For significant changes, we will notify registered members by email.

If you have questions about this Privacy Policy or how your information is handled, please contact us: